Terms and Conditions
Welcome to Misty Masala! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order or using any services provided by Misty Masala.
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Misty Masala website and any purchases you make through the website. By using our site or placing an order, you agree to these Terms in full. If you do not agree with any part of these Terms, please do not use our website.
2. Use of the Website
2.1 Eligibility
To use our website and place orders, you must be at least 18 years old and have the legal capacity to enter into a binding agreement.
2.2 Account Registration
While you can browse our website without creating an account, certain features, such as making a purchase, may require you to register. You agree to provide accurate and complete information during registration and to keep your account details up-to-date. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
2.3 Prohibited Activities
You agree not to use our website for any unlawful purpose or in any way that could harm Misty Masala, our customers, or third parties. Prohibited activities include, but are not limited to, transmitting harmful code, engaging in fraudulent activities, and violating the intellectual property rights of others.
3. Placing Orders
3.1 Order Process
You can place an order through our website or by contacting us via phone. To place an order on our website, simply add the desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase. You will receive an order confirmation via email once your order is successfully placed.
3.2 Payment
We accept various forms of payment, including credit cards, debit cards, and other online payment methods. Payment must be made in full at the time of placing the order. All payments are processed through secure payment gateways, and your payment information is not stored on our servers.
3.3 Order Confirmation
After placing your order, you will receive an email confirmation with the details of your purchase. This confirmation serves as a receipt and indicates that your order has been received. If you do not receive a confirmation email, please check your spam/junk folder or contact us.
3.4 Order Cancellation
Once your order is placed, it cannot be canceled. However, if you need to make changes to your order, please contact us immediately, and we will do our best to accommodate your request.
4. Pricing and Availability
4.1 Pricing
All prices listed on our website are in [Currency] and include applicable taxes. We endeavor to guarantee that all pricing information is correct, but errors may occur. In the event of a pricing error, we reserve the right to cancel any purchases placed at the wrong rate.
4.2 Availability
Our products are subject to availability, and we reserve the right to limit quantities or discontinue products without notice. If a product you ordered is unavailable, we will notify you and offer a suitable replacement or refund.
5. Shipping and Delivery
5.1 Delivery Time
We aim to deliver your order within 7 days of purchase. However, delivery times may vary depending on your location. In some cases, delivery may take longer than 7 days, especially for remote or international locations. We will provide you with an estimated delivery date at the time of purchase.
5.2 Shipping Fees
Shipping fees are calculated based on your location and the weight of your order. You will be informed of the shipping costs at checkout before completing your purchase.
5.3 Delivery Process
We partner with reputable courier services to ensure timely and secure delivery of your orders. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
5.4 Delayed Delivery
While we strive to deliver within the estimated time frame, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. Misty Masala is not responsible for delays beyond our control but will work to resolve any issues promptly.
6. Return and Refund Policy
6.1 7-Day Return Policy
We offer a 7-day return policy for products that arrive fully damaged. If you receive a damaged product, please contact us within 7 days of delivery to initiate a return. To be eligible for a return, the product must be unused and in the same condition as when you received it, with all original packaging intact.
6.2 Return Process
To return a damaged product, please contact our customer service team with your order number and a description of the damage. We may request photos of the damaged item to assess the issue. Once your return is approved, we will provide you with instructions on how to return the product to us.
6.3 Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days. Shipping fees are non-refundable.
6.4 Non-Returnable Items
Certain items are non-returnable, including perishable goods, custom orders, and gift cards. Please review the product description on our website for information on non-returnable items.
7. Intellectual Property
All content on the Misty Masala website, including text, graphics, logos, images, and software, is the property of Misty Masala or our content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Misty Masala shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products. Our liability is limited to the amount you paid for the product that caused the damage.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of India/Odisha.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically to stay informed of any updates.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Misty Masala Customer Service
Email: info@mistymasala.in
Phone: +917681012134
Your trust is important to us, and we are committed to ensuring that your personal information is handled with care and respect. Thank you for choosing Misty Masala for your needs.