Shipping and Delivery Policy
At Misty Masala, our goal is to make your shopping experience smooth and enjoyable, from placing your order to receiving your products. This Shipping and Delivery Policy explains our shipping procedures, delivery timelines, return and refund policies, and more. We also offer special perks like free delivery on orders above ₹499 and the opportunity to earn Misty Loyalty Points with every purchase.
1. Placing Orders
1.1 Online Orders
You can easily place an order through our website, which is available 24/7. Browse our range of spices and blends, add your desired products to the cart, and follow the checkout process. Orders above ₹499 qualify for free delivery. Additionally, you will earn Misty Loyalty Points on every purchase, which can be redeemed for discounts on future orders.
1.2 Phone Orders
If you prefer to place an order by phone, our customer service team is ready to assist you. We can help you select the right products, answer any questions, and take your order over the phone. Please ensure you have your payment information handy when placing a phone order.
2. Shipping and Delivery
2.1 Shipping Locations
Misty Masala currently ships products within India. We are expanding our shipping network, so please check our website or contact us for the latest information on available shipping destinations.
2.2 Delivery Time frames
We aim to deliver your order within 7 days of purchase. Delivery times may vary depending on your location. For remote or international locations, delivery may take longer than 7 days. We will provide an estimated delivery date at the time of purchase, and you can track your order with the tracking information provided in your shipping confirmation email.
2.3 Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. After processing, your order will be shipped out promptly.
2.4 Shipping Methods
We partner with reliable courier services to ensure that your order is delivered safely and on time. The shipping method will depend on your location and the size of your order. During checkout, you may have the option to choose between standard and expedited shipping.
2.5 Shipping Costs
Shipping costs are calculated based on the weight of your order and your delivery location. Orders above ₹499 qualify for free delivery, so you can enjoy more savings as you shop. Shipping charges will be displayed at checkout before you finalize your purchase.
2.6 Tracking Your Order
After your order is shipped, you will receive an email with a tracking number. This allows you to monitor the status of your delivery on the courier’s website. If you do not receive a tracking number, please contact us, and we will provide it.
2.7 Delivery Issues
If you encounter any issues with your delivery, such as delays or a package that has not arrived within the estimated time frame, please contact our customer service team. We will work with the courier to resolve the issue as quickly as possible.
2.8 Failed Deliveries
In cases where a delivery attempt is made and no one is available to receive the package, the courier may leave a notice or attempt re-delivery. Please ensure that your delivery information is accurate to avoid failed deliveries. If a package is returned to us due to an incorrect address or failure to collect it, additional shipping fees may apply for reshipping the order.
3. Return and Refund Policy
3.1 7-Day Return Policy
At Misty Masala, we want you to be fully satisfied with your purchase. If you receive a product that is fully damaged, you may return it within 7 days of delivery for a full refund or replacement. To qualify for a return, the product must be unused and in its original packaging.
3.2 How to Initiate a Return
To initiate a return, please contact our customer service team within 7 days of receiving your order. Provide your order number, a description of the damage, and any relevant photos to help us assess the issue. Our team will guide you through the return process and provide instructions on how to send the product back to us.
3.3 Return Shipping
If the return is due to a damaged product, Misty Masala will cover the cost of return shipping. We will provide you with a prepaid shipping label to send the product back to us. Please ensure that the product is securely packed to prevent further damage during transit.
3.4 Refund Process
Once we receive the returned product and verify the damage, we will process your refund. Refunds will be issued to your original method of payment within 10 business days. You will receive an email confirmation once the refund has been processed. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
3.5 Replacement Option
If you prefer a replacement instead of a refund, we can send you a new product at no additional cost. Please inform our customer service team of your preference when initiating the return. The replacement will be shipped as soon as we receive the damaged product.
3.6 Non-Returnable Items
Certain items are non-returnable, including perishable goods, custom orders, and products marked as final sale. Please review the product details on our website to determine if an item is eligible for return.
4. Additional Shipping Information
4.1 International Shipping
We currently do not deliver outside India, but as we grow, we plan to ship internationally soon.
4.2 Split Shipments
If your order contains multiple items, they may be shipped separately depending on availability. You will receive tracking information for each shipment, and the delivery dates may vary.
4.3 Shipping Restrictions
Some products may be subject to shipping restrictions due to local regulations or safety concerns. If an item in your order cannot be shipped to your location, we will notify you and provide alternative options.
4.4 Address Changes
If you need to change your delivery address after placing an order, please contact us immediately. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
4.5 Lost or Stolen Packages
Misty Masala is not responsible for packages that are lost or stolen after delivery. If you believe your package has been lost or stolen, please contact the courier directly to file a claim. We recommend choosing a delivery address where someone will be available to receive the package.
5. Misty Loyalty Points
5.1 Earning Points
Misty Masala values your loyalty and offers Misty Loyalty Points with every purchase. Points are automatically added to your account when you make a purchase through our website.
5.2 Redeeming Points
You can redeem your Misty Loyalty Points for discounts on future purchases. Points have no cash value and can only be used for orders placed on our website.
5.3 Points Expiration
Misty Loyalty Points expire after 12 months of inactivity. Be sure to use your points before they expire!
5.2 Redeeming Points
You can redeem your Misty Loyalty Points for discounts on future purchases. Points have no cash value and can only be used for orders placed on our website.
6. Contact Us
If you have any questions or concerns about this Shipping and Delivery Policy or need assistance with your order, please contact our customer service team at:
Misty Masala Customer Service
Email: info@mistymasala.in
Phone: +917681012134
We are here to help and ensure your experience with Misty Masala is positive and satisfying. Thank you for choosing Misty Masala.