Refund and Cancellation Policy
At Misty Masala, we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be instances where you need to return a product or cancel an order, and we strive to make this process as smooth and straightforward as possible. This Refund and Cancellation Policy outlines the terms and conditions under which returns, refunds, and cancellations are accepted.
1. General Overview
Our Refund and Cancellation Policy is designed to ensure that you have a hassle-free shopping experience with Misty Masala. Whether you are purchasing our authentic Indian spices or any other product, we want you to be fully satisfied with your purchase. Please review the following sections to understand how we handle returns, refunds, and cancellations.
2. Return and Refund Policy
2.1 7-Day Return Policy
We offer a 7-day return policy for products that arrive fully damaged. If your product is damaged during shipping, you are entitled to a return or refund. To qualify for a return, you must notify us within 7 days of receiving the damaged product. The product must be unused, in its original packaging, and in the same condition as when you received it.
2.2 Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email or phone within 7 days of receiving your order. Provide your order number and a detailed description of the damage. We may request photos of the damaged product to assess the issue.
- Return Authorization: Once we confirm that your product is eligible for a return, we will issue a Return Authorization (RA) number and provide instructions on how to return the product to us. Please do not return any products without obtaining an RA number.
- Shipping the Return: Pack the product securely in its original packaging and include the RA number. You will be responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure that your return reaches us safely.
2.3 Inspection and Approval
Upon receiving your returned product, our team will inspect it to verify that it meets the return criteria. If the product is approved, we will process your refund within 10 business days. Refunds will be issued to the original method of payment used at the time of purchase. Please note that shipping fees are non-refundable.
2.4 Refund Timeline
Once your refund is processed, it may take an additional 5-10 business days for the funds to be credited to your account, depending on your bank or payment provider. We will notify you via email once the refund has been issued.
2.5 Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., spices and food products that have been opened or tampered with).
- Custom or personalized orders.
- Gift cards.
- Sale items or products purchased during special promotions.
Please review the product description on our website to determine if an item is eligible for return.
3. Cancellation Policy
3.1 Order Cancellation
Once you place an order on the Misty Masala website, it is processed immediately to ensure timely delivery. As a result, we are unable to cancel orders once they have been placed. However, if you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.
3.2 Out-of-Stock Items
In the rare event that an item you ordered is out of stock, we will notify you promptly. You will have the option to either wait for the item to be restocked, choose a suitable replacement, or cancel your order for a full refund.
3.3 Incorrect Orders
If you receive an incorrect item or your order is incomplete, please contact our customer service team within 7 days of receiving your order. We will arrange for the correct item to be sent to you at no additional cost, or you may return the incorrect item for a full refund.
4. Shipping and Delivery
4.1 Delivery Time
Misty Masala aims to deliver your order within 7 days of purchase. However, delivery times may vary depending on your location. For remote or international locations, delivery may take longer than 7 days. We provide an estimated delivery date at the time of purchase, but please note that this is an estimate and not a guaranteed delivery time.
4.2 Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. The shipping fee will be displayed at checkout before you complete your purchase. Please note that shipping fees are non-refundable unless the product is damaged during transit.
4.3 Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery. If you do not receive a tracking number, or if there are any issues with your delivery, please contact us for assistance.
4.4 Delayed Delivery
While we strive to meet our delivery timelines, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. Misty Masala is not responsible for delays beyond our control, but we will work to resolve any issues promptly. If your order is significantly delayed, please contact our customer service team for assistance.
5. Ordering Methods
5.1 Online Ordering
The primary method for placing orders is through our website. Our website is designed to provide a seamless shopping experience, allowing you to browse our products, add items to your cart, and complete your purchase securely. We recommend ordering online to ensure that your order is processed quickly and accurately.
5.2 Phone Orders
If you prefer to place your order over the phone, you can contact our customer service team. Please have the product details and your payment information ready when you call. Our customer service team will assist you in placing your order and will provide you with an order confirmation once the transaction is complete.
6. Contact Information
If you have any questions or concerns about our Refund and Cancellation Policy, or if you need assistance with a return, refund, or order cancellation, please contact us at:
Misty Masala Customer Service
Email: info@mistymasala.in
Phone: +917681012134
Your trust is important to us, and we are committed to ensuring that your personal information is handled with care and respect. Thank you for choosing Misty Masala for your needs.
7. Changes to This Privacy Policy
Misty Masala reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
Thank you for choosing Misty Masala.