Privacy Policy
At Misty Masala, your privacy is very important to us. We are dedicated to safeguarding your private data and making sure you have a secure online experience. This Privacy Policy describes the kinds of data we gather, the ways in which we use it, and the precautions we take to protect your information.
1. Information We Collect
1.1 Personal Information
When you interact with Misty Masala, we may collect personal information that you voluntarily provide to us. This includes, but is not limited to, your name, email address, phone number, shipping address, and payment information. This information is collected when you make a purchase, sign up for our newsletter, create an account, or contact our customer service team.
1.2 Non-Personal Information
We also collect non-personal information that does not directly identify you. This includes data such as your IP address, browser type, device information, and browsing habits. We use this information to improve our website, enhance user experience, and better understand customer preferences.
2. How We Use Your Information
2.1 Order Processing
The personal information you provide is primarily used to process and fulfill your orders. This includes sending you order confirmations, delivery updates, and any other communication related to your purchase.
2.2 Customer Support
We use your contact information to respond to your inquiries, provide customer support, and address any concerns you may have.
2.3 Marketing and Promotions
With your consent, we may use your email address to send you promotional offers, newsletters, and updates about Misty Masala. You can opt-out of these communications at any time by following the unsubscribe link in the email.
2.4 Loyalty Programs
If you participate in our Misty Loyalty Points program, we will use your personal information to track your points, notify you of your balance, and inform you of any rewards or special offers you may be eligible for.
2.5 Website Improvement
The non-personal information we collect helps us analyze website traffic, identify trends, and improve the overall functionality and content of our website.
3. How We Protect Your Information
3.1 Data Security
We implement a variety of security measures to ensure the safety of your personal information. These measures include encryption, secure servers, and regular monitoring of our systems for potential vulnerabilities.
3.2 Payment Security
All payment transactions are performed using secure payment gateways that meet industry requirements. We don’t save your credit card details on our servers.
3.3 Access Control
Access to your personal information is restricted to authorized personnel only. We ensure that our employees and partners who have access to your data are bound by confidentiality obligations.
4. Sharing Your Information
4.1 Third-Party Service Providers
To provide our services, we may share your information with third-party service providers, such as payment processors, shipping companies, and marketing agencies. These providers are contractually obligated to protect your information and use it only for the purposes specified by Misty Masala.
4.2 Legal Requirements
We may disclose your personal information if required by law or if we believe that such action is necessary to comply with legal obligations, protect the rights of Misty Masala, or ensure the safety of our users.
4.3 Business Transfers
As part of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner.We will notify you of any such change and provide you with options regarding your data.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections if any data is inaccurate or incomplete. You can update your information by logging into your account or contacting our customer service team.
5.2 Data Deletion
You can request the deletion of your personal information at any time. Please note that certain data may be retained to fulfill legal obligations or resolve disputes.
5.3 Opting Out
If you no longer wish to receive marketing communications from Misty Masala, you can opt-out by clicking the unsubscribe link in our emails or by contacting us directly.
5.4 Cookies
Misty Masala uses cookies to enhance your browsing experience and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
6. Children’s Privacy
Misty Masala does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can address the issue.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised date will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Misty Masala Customer Service
Email: info@mistymasala.in
Phone: +917681012134
Your trust is important to us, and we are committed to ensuring that your personal information is handled with care and respect. Thank you for choosing Misty Masala for your needs.